An Exploratory Investigation into the Impact of Information Quality upon the Perceived Value of Information

A key challenge for every organisation today is to recognise and unlock the value of its substantial collection of information resources and to utilise them for the maximum benefit of the organisation and its stakeholders. Improving the quality of information is potentially one of the most critical factors that can positively impact upon the perceived value of information within an organisation. The research presented in this paper seeks to provide a deeper understanding of the nature of the relationship between information quality and value. Based upon eight in-depth case studies, conducted at large UK-based, multinational companies, this report concludes that the accuracy, timeliness and consistency of information all have a direct impact upon its perceived value. The paper concludes by articulating some of the most important lessons that have been learned, as a result of this research project, about improving the quality of information.